LINKS

INTERVIEW

Phrases for job seeking http://englishharmony.com/job-seeking/

Some Phrases for a Job Interview http://www.bewerbungstraining-online.at/content/view/95/60/

 

Adjectives for Interview http://www.esolcourses.com/content/englishforwork/jobvocab/job-interview-positive-personality-adjectives.html

 

 

 

 

BOOKS

A Text Book Of Professional Communication https://books.google.co.in/books?id=FKudbVCe4HMC&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false

Effective Letters for Every Occasion https://books.google.co.in/books?id=Lw-L5FcUGLAC&pg=PA43&lpg=PA43&dq=list+of++empathy+statement&source=bl&ots=7-44W7RAnn&sig=cGp3KBc1hKhTOFQT451JjqMfg0w&hl=en&sa=X&ei=ZYODVfCHIdGQuQSy1YCYBQ&ved=0CDYQ6AEwBA#v=onepage&q=list%20of%20%20empathy%20statement&f=false

 

WORDS

Positive words http://amolife.com/psychology/use-words-powerfully-101-positively-powerful-words.html

Overused adjectives on internet http://motherboard.vice.com/blog/these-are-the-most-overused-adjectives-on-the-internet

Adjectives very helpful https://econsultancy.com/blog/63267-30-powerful-adjectives-and-verbs-for-eye-catching-headlines/

100 exquisite(extremely beautiful and delicate) adjectives http://www.dailywritingtips.com/100-exquisite-adjectives/

Adjectives list http://adjectivesstarting.com/

300 powerful words http://boostblogtraffic.com/power-words/

Words list https://blog.bufferapp.com/words-and-phrases-that-convert-ultimate-list

Opposites http://www.englisch-hilfen.de/en/words_list/opposites.htm

http://www.learnersdictionary.com/3000-words

Words used to describe situations and circumstances http://www.macmillandictionary.com/thesaurus-category/british/words-used-to-describe-situations-and-circumstances

Important for vocabulary http://www.vocabulary.cl/

Important site https://www.myenglishpages.com/site_php_files/vocabulary-lesson-adjectives.php

Myenglishpages

Character Trait Descriptive Adjectives and Other Words http://www.ltl.appstate.edu/reading_resources/Character_Trait_Descriptive_Adjectives.htm

List of descriptive words http://grammar.yourdictionary.com/word-lists/list-of-descriptive-words.html

List of words https://en.wikipedia.org/wiki/List_of_plain_English_words_and_phrases

Transition words

 PHRASES

Useful Phrases for Participating in a Business Meeting http://esl.about.com/cs/onthejobenglish/a/a_meetphrases.htm?utm_term=common%20phrases%20in%20english&utm_content=p1-main-1-title&utm_medium=sem&utm_source=google&utm_campaign=adid-c7233a38-885e-46b2-bf2d-b7f5c279b182-0-ab_gsb_ocode-4600&ad=semD&an=google_s&am=broad&q=common%20phrases%20in%20english&dqi=&o=4600&l=sem&qsrc=999&askid=c7233a38-885e-46b2-bf2d-b7f5c279b182-0-ab_gsb

http://www.citehr.com/4185-commonly-used-phrases-office-what-they-really.html

Telephonic conversations http://www.businessenglishresources.com/31-2/student-section/business-vocabulary/expressions-for-making-and-receiving-phone-calls/

Phrasal Verbs http://www.businessenglishresources.com/31-2/student-section/business-vocabulary/common-phrasal-verbs-for-business-english/

Important site http://www.businessenglishresources.com/general-english/

Telephonic phrases http://www.englishtown.com/community/channels/article.aspx?articlename=91-phone

http://lessons.englishgrammar101.com/EnglishGrammar101/Module6/Lesson6-1.aspx

Very useful expressions http://www.eslgold.com/business/useful_expressions.html

Very important daily phrase http://www.englishkitab.com/Day_To_Day_English/DTDE-3.html

Important site http://www.eslgold.com/speaking/phrases.html

Important phrases http://www.englisch-hilfen.de/en/words/conversation.htm

English conversations http://allearsenglish.com/aee-100-top-100-used-phrases-english-conversation/

Important http://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/

English Conversations http://www.englishdaily626.com/conversation.php

Small talks http://englishharmony.com/small-talk/

English Conversations http://www.agendaweb.org/listening/practical-english-conversations.html

Speech writing http://www.englishpractice.com/improve/formal-informal-speech-writing/

7 C’s for communication http://www.mindtools.com/pages/article/newCS_85.htm

Empathy statements with examples http://ipersuade.blogspot.in/2014/05/empathy-statements-customer-service-examples.html

Call center spies http://wishesss.blogspot.in/2010/05/call-center-spiels.html

Calm Upset People with Empathy, Attention and Respect http://www.mediate.com/articles/EddyB8.cfm

CUSTOMER CARE

Empathy statements http://access2azeem.blogspot.in/2010/06/empathy-and-ownership-statements.html

Five phrases a customer center manager should use http://www.callcentrehelper.com/the-five-phrases-a-call-centre-manager-should-use-1710.htm

Call center trainning module http://www.slideshare.net/jose_morillo2000/13-days-call-center-training-module

The right to build a rapport with caller

http://www.callcentrehelper.com/the-right-to-build-rapport-with-a-caller-32541.htm

Customer Service Power words http://www.sideroad.com/Customer_Service/power-words.html

5 phrases that guarantees to boost customer service

https://www.americanexpress.com/us/small-business/openforum/articles/5-phrases-guaranteed-to-boost-your-customer-service/

Powerful customer service words http://www.providesupport.com/blog/powerful-customer-service-phrases/

6 worst and best phrases for customer service http://www.parature.com/6-worst-and-best-phrases-customer-service/

10 Magic phrases of customer service http://www.entrepreneur.com/article/226062

https://open.bufferapp.com/customer-service-emails-words/

Customer care skills http://www.ehow.com/list_6647425_customer-service-phone-tips-phrases.html

http://www.ehow.com/info_8099875_customer-service-skills-list.html

Customer Service Keywords

http://jobsearch.about.com/od/keywords/fl/customer-service-keywords.htm?utm_term=customer%20service%20phrases&utm_content=p1-main-2-title&utm_medium=sem&utm_source=google&utm_campaign=adid-2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb_ocode-4586&ad=semD&an=google_s&am=broad&q=customer%20service%20phrases&dqi=&o=4586&l=sem&qsrc=999&askid=2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb

15 things retailers should never say

http://retail.about.com/od/customerservice/tp/bad-customer-service-phrases.htm?utm_term=customer%20service%20phrases&utm_content=p1-main-1-title&utm_medium=sem&utm_source=google&utm_campaign=adid-2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb_ocode-4586&ad=semD&an=google_s&am=broad&q=customer%20service%20phrases&dqi=&o=4586&l=sem&qsrc=999&askid=2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb

The top 20 selling phrases

http://retail.about.com/od/Retail-Training/fl/The-Top-20-Selling-Phrases-in-Retail.htm?utm_term=customer%20service%20phrases&utm_content=p1-main-7-title&utm_medium=sem&utm_source=google&utm_campaign=adid-2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb_ocode-4586&ad=semD&an=google_s&am=broad&q=customer%20service%20phrases&dqi=&o=4586&l=sem&qsrc=999&askid=2cc307b1-7d19-4d9c-8b01-9b1d35f5c5b8-0-ab_gsb

Customer care conversations http://www.pinoyexchange.com/forums/showthread.php?t=508999

Diplomatic phrases for customer care https://myragolden.wordpress.com/2009/04/20/20-diplomatic-phrases-to-help-you-regain-control-in-7-common-situations-with-difficult-customers/

USEFUL PHRASES-how to write formal letters https://sites.google.com/site/vktgenglish/polikarpova-rimma-nikolaevna/writing-hints-and-tasks-10-11-forms/useful-words–how-to-write-formal-letters

Words and Phrases for customer service http://www.esolcourses.com/content/englishforwork/jobvocab/job-interview-positive-personality-adjectives.html

Writing business letters http://esl.about.com/cs/onthejobenglish/a/a_basbletter.htm

Email http://www.targettraining.eu/writing-emails-20-ways-for-closing-an-email/

Conversation http://esl.about.com/od/businessspeakingskills/a/customer_ser.htm

EMAILS

http://www.helpscout.net/guide-to-better-email/

http://www.helpscout.net/blog/

http://ewriteonline.com/tag/customer-service-email/

http://www.wikihow.com/Write-a-Customer-Service-Email

http://www.icmi.com/Resources/Hiring/2015/01/How-to-Write-Email-Templates-That-Dont-Make-Customer-Service-Agents-Sound-Like-Robots

http://www.writeexpress.com/

 

TO-DO

Windows Shortcuts http://www.connexin.net/windows-shortcuts.html

Inspirational Hindi Couplets

http://gizmodo.com/youll-feel-way-smarter-after-watching-these-youtube-phy-1706702589

U have the pics while u were preparing for the android apps building. the pics of Amish Shah. Read those pics

Jeff Bros lessons https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html

Marketing Magical Words http://www.verticalresponse.com/blog/the-30-magic-marketing-words/

100 beautiful and ugly words http://www.dailywritingtips.com/100-beautiful-and-ugly-words/

Important site http://www.learn-english-today.com/business-english/business-resources.html

Business Idioms http://www.businessenglishresources.com/31-2/student-section/business-vocabulary/most-common-business-idioms/

Quotes http://quotations.about.com/od/businessquotes/a/customerservice.htm?utm_term=customer%20service%20phrases&utm_content=p1-main-4-title&utm_medium=sem&utm_source=google&utm_campaign=adid-d5f60b4f-80c4-47cc-9fc2-0fcba4a10e8a-0-ab_gsb_ocode-4586&ad=semD&an=google_s&am=broad&q=customer%20service%20phrases&dqi=&o=4586&l=sem&qsrc=999&askid=d5f60b4f-80c4-47cc-9fc2-0fcba4a10e8a-0-ab_gsb

Dramatic situations https://en.wikipedia.org/wiki/The_Thirty-Six_Dramatic_Situations

Quotes that will change ur life http://www.msn.com/en-in/lifestyle/smart-living/75-inspirational-quotes-that-will-change-your-life/ss-AA99Qlh?ocid=wispr

Tips from famous billionaires http://www.msn.com/en-in/money/personalfinance/4-must-read-savings-tips-from-famous-billionaires/ar-BBca5k9?ocid=wispr#page=3

Foods to increase memory http://www.msn.com/en-in/foodanddrink/easyrecipes/30-foods-to-boost-your-memory/ss-BBidgRy?ocid=wispr#image=6

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